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Pairs

Delete your account

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You can delete your Pairs account at any time from within the App. This page describes the steps, which data is deleted and what remains under your control.

1. Steps in the App

  1. Open Pairs and sign in if needed.
  2. Go to Settings (gear icon).
  3. Scroll to the Danger zone section and tap Delete account.
  4. Confirm the action. For security, deletion requires that you signed in within the last 15 minutes; if not, the App will ask you to sign in again and repeat the step.
  5. When finished, you are signed out on that device.

If you want to keep a copy of your notes, use Settings → Export history first. The export is generated on your device and is always available.

2. What is deleted

Upon confirmation, the following is immediately removed from our servers:

  • Your authentication user (email, sign-in provider) and your user record, including public key, notices and push notification tokens.
  • All remote couple data: pending encrypted messages, encrypted media files, invitations and the couple record. Your partner receives an unlink notice and keeps their local history.
  • The link between your account and the one-time purchase on our server.

Deletion runs in a server function and is irreversible. If any part fails, the App tells you and you can retry to complete the cleanup.

3. What remains and how to remove it

  • Local history on your device: notes and files already downloaded stay on the phone so you don't lose anything by accident. To remove them, uninstall the App or clear its data from the system settings.
  • Cloud backup (if you enabled it): it is in your own account and we cannot access it. In Google Drive: Settings → Manage apps → Pairs → Delete hidden app data. In iCloud: Settings → [your name] → iCloud → Manage Storage → Pairs → Delete data.
  • Store purchase records: App Store or Google Play purchase history is managed by Apple or Google under their policies.
  • Data on your partner's device: their local copy of the conversation is theirs and remains on their device.

4. If you can't access the App

If you no longer have the App or cannot sign in, write to contacto@arkode.mx from the email address linked to your account with the subject “Delete account”. We will verify your identity and complete the deletion within 30 days, then confirm by email.

6. Contact

For any question about this process or your data, write to contacto@arkode.mx. You can also read our privacy policy.